Terms and Conditions

 

Effective Date: May 1, 2026

Welcome to Sol Cana Tours. These Terms and Conditions govern your use of our website and the booking of tours, transportation services, and related experiences offered by Sol Cana Tours.

By accessing our website or booking any service with us, you agree to these Terms and Conditions.

1. Booking Services

By making a reservation through our website, phone, email, or messaging platforms, you agree to provide accurate and complete information required to process your booking.

All bookings are subject to availability and confirmation by Sol Cana Tours.

2. Payments

Payment may be required in full or partially at the time of booking depending on the selected service.

We accept various payment methods, including:

  • Credit cards
  • Debit cards
  • PayPal
  • Other approved payment methods

All prices displayed on our website are subject to change without prior notice.

3. Cancellations and Refunds

Cancellation policies may vary depending on the selected excursion, private tour, or transportation service.

Customers must contact our team as soon as possible if they need to cancel or modify a reservation.

Refund eligibility may depend on:

  • Cancellation notice period
  • Type of service booked
  • Weather conditions
  • Third-party operator policies

Approved refunds may take several business days to process.

4. Tour Schedule Changes

Sol Cana Tours reserves the right to modify schedules, routes, activities, or tour availability due to:

  • Weather conditions
  • Safety concerns
  • Operational issues
  • Government restrictions
  • Unforeseen circumstances

We will make reasonable efforts to notify customers of any changes.

5. Hotel Pickup and Transportation

Most tours include hotel pickup and drop-off services within Punta Cana.

Pickup times may vary depending on hotel location, traffic conditions, and operational schedules.

Customers are responsible for being ready at the designated pickup location on time.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking information
  • Arriving on time for pickups
  • Following safety instructions
  • Respecting local laws and regulations
  • Ensuring they meet any age or health requirements for specific tours

Failure to comply may result in denied participation without refund.

7. Health and Safety

Certain excursions may involve physical activity, water activities, or transportation risks.

Customers should review tour requirements carefully and consult a medical professional if they have health concerns before participating.

Sol Cana Tours is not responsible for personal injuries caused by failure to follow instructions.

8. Personal Belongings

Customers are responsible for their personal belongings during tours and transportation services.

Sol Cana Tours is not liable for lost, stolen, or damaged personal items.

9. Third-Party Providers

Some tours may be operated in partnership with third-party providers.

While we carefully select our partners, Sol Cana Tours is not responsible for operational issues caused by third-party providers beyond our control.

10. Website Use

You agree not to misuse our website, attempt unauthorized access, or engage in fraudulent activity.

All website content, images, logos, and materials are property of Sol Cana Tours unless otherwise stated.

11. Limitation of Liability

Sol Cana Tours shall not be liable for indirect, incidental, or consequential damages related to your use of our services.

Our total liability shall not exceed the amount paid for the booked service.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

Sol Cana Tours
US Phone: +1 833 773 0236
Punta Cana Phone: +1 (809) 831-1229
Email: [email protected]
Address: 4th Street, Sol del Este 3 Building, Punta Cana, Dominican Republic