Privacy Policy

Effective Date: May 1, 2026

At Sol Cana Tours (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book tours or transportation services, or contact our team.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Full name n- Email address
  • Phone number
  • Hotel or accommodation details
  • Payment information
  • Booking details
  • Travel preferences
  • Any information you provide when contacting us through forms, email, phone, or WhatsApp

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process tour and transportation bookings
  • Confirm reservations
  • Provide customer support
  • Send booking confirmations and updates
  • Improve our website and services
  • Respond to inquiries
  • Prevent fraud and maintain website security
  • Comply with legal obligations

3. Payment Information

Payments made through our website may be processed through secure third-party payment providers. We do not store your full payment card information on our servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.

You can disable cookies through your browser settings, but some features of our website may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Tour operators
  • Transportation partners
  • Payment processors
  • Service providers that help operate our website
  • Legal authorities when required by law

6. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of your data
  • Request deletion of your data
  • Opt out of marketing communications

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not intended for children under 13 without parental supervision.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Sol Cana Tours
US Phone: +1 833 773 0236
Punta Cana Phone: +1 (809) 831-1229
Email: [email protected]
Address: 4th Street, Sol del Este 3 Building, Punta Cana, Dominican Republic